All cancellation requests have to be sent to us before documents are uploaded and within 5-10 minutes super urgent application / 1 hours normal application from the time of order success. After that time, your visa application / document process / ETA / etc order will be non-refundable (We charge upto $20 administrative fee for the refund cost).
After our Service / support Team has got application ID confirmation by the Government / or respective department / agency for your order, you could not request for cancellation anymore. Once your application / document process / ETA / etc order has been sent to your email address, we will be unable to reimburse you the visa / application / service / support, etc fee.
It is imperative that you supply us with all the correct information required for your requested visa / application / document process at the time of your fill application / apply one. Our Service Team cannot be held responsible for any visa / ETA, letter documents granted incorrectly or refused entry due to incorrect information and any losses incurred. Though every effort will be made on our part to correct any visa / ETA, letter documents issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.
We strongly recommend that you check your visa / ETA, letter documents information with your passport and personal information prior to departure or whatsoever.
The refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.
Please note that the refund process may take 15 - 20 days due to banking procedures. If the refund is made to the Credit/Debit Card account or to Bank account, the bank charges would be debited from the refund amount.
On refund, Payment gateway like paypal policy change effective 5 March 2020 includes the fact that PayPal will no longer reimburse the fees they charge to customers or merchants, if a customer got issued a refund. You can find more information about this in our new policy changes on paypal payment gateway website.